TERMS AND CONDITIONS — LAURAS CLEAN SOLUTIONS INC
Last updated: February 2025
🌿 Welcome to LAURAS CLEAN SOLUTIONS INC
We are happy to welcome you to the LAURAS CLEAN SOLUTIONS INC family!
We are committed to more than just cleaning — we aim to deliver comfort, care, and peace of mind with every visit.
Our team is trained, experienced, and dedicated to providing excellent service.
This document explains our service policies, guidelines, and terms in a clear, friendly, and transparent way to help ensure a smooth experience for everyone.
If you have any questions, please reach out — we are always happy to assist.
Warmly,
Laura Gontijo
LAURAS CLEAN SOLUTIONS INC
Customer Guidance – Important Information
These guidelines are designed to help you understand how our services work, what is included, and what responsibilities apply to both parties. With your cooperation, we can deliver an even better cleaning experience.
1 – Cleaning Day Home Preparation
To ensure the best results, we kindly ask for a little preparation before the team arrives:
- Clear surfaces such as countertops, tables, dressers, etc.
- Remove items or clutter that may block access to areas needing cleaning.
- Please leave the kitchen sink free of dishes.
- If dishes are left in the sink, we will place them in the dishwasher.
- Hand-washing dishes is considered an extra service and may incur an additional fee.
This helps our team focus their time and attention on the cleaning itself.
2 – Accessing Your Home
If you won’t be home during the cleaning, you may provide:
- A door code
- A garage code
- A key
We are not responsible for issues caused by malfunctioning locks, doors, alarm systems, or keys.
Please ensure your alarm system is turned off before our arrival. If an alarm prevents us from performing the service, the full service fee will still apply.
If access is not possible (“lock-out”), the corresponding fee will also be charged.
3 – Cleaning Time
We charge per job, not per hour.
Our technicians are trained to work efficiently. If you choose to reduce the scope of work on the day of cleaning, the original price still applies unless previously agreed in writing.
4 – Dishes
- If dishes are in the sink, they will be placed in the dishwasher.
- Please leave the dishwasher empty to avoid mixing clean and dirty dishes.
- A full sink requiring hand-washing is considered an additional service.
5 – Our Team
Our teams typically work in pairs.
Crews may not accept extra work directly from clients. Any additional services must be requested through our office in advance.
6 – Pets
We love pets and work around them often. However, for everyone’s safety and comfort, we ask that:
- Pets who are anxious, sensitive, aggressive, or overly curious be kept in a secure area.
- Pets do not roam freely during vacuuming or while equipment is in use.
- Our team cannot clean feces, urine, vomit, litter boxes, cages, or similar situations.
We are not responsible for incidents involving pets that are not properly contained.
7 – Payment for Services
A 50% deposit is required to secure your cleaning appointment. This deposit is non-refundable for cancellations made with less than 24 hours’ notice.
The remaining balance is due on the day of cleaning.
Accepted payment methods:
- Cash
- Check
- Zelle
- Venmo
- Square
A late fee may apply after 7 days.
8 – Valuables
While we take great care in your home, we kindly recommend securing:
- Jewelry
- Cash
- Small sentimental items
- Fragile or unstable décor
- Artwork or collectibles
We are not responsible for items that are not stored safely or may fall or break easily.
9 – Renovation/Construction Areas
If your home is under renovation, please inform us beforehand. Active construction zones may require additional charges due to increased dust, debris, or limited access.
10 – Rescheduling, Cancellation, Service Reduction, or Lock-Out Fees
- Cancellations or rescheduling with less than 48 business hours: up to 30% of the service cost
- Less than 24 business hours: up to 75% of the service cost
- Lock-out or inability to access the home: full service charge
Skipping cleanings may change your rate:
Examples:
- Biweekly client skips and creates a 4-week gap → rate may increase up to 35%
- Monthly client skips and creates a 5-week gap → rate may increase up to 25%
- More than 6 weeks → one-time cleaning rate applies
11 – Non-Solicitation of Employees
We kindly ask that customers do not hire our employees directly.
If a client hires a LAURAS CLEAN SOLUTIONS INC employee privately, a $5,000 non-solicitation fee will apply.
12 – Damages & Breakage
If something is accidentally damaged or broken, our team will inform you immediately and discuss a fair resolution.
We are not responsible for:
- Items with unstable bases
- Improperly installed shelves
- Pre-damaged or fragile items
- High-value collectibles
Our liability is limited to the cost of the cleaning service.
13 – Guarantee & Re-Clean
If you are not satisfied with the cleaning, please notify us within 24 hours.
We will return to re-clean the necessary areas at no additional cost. Refunds are not offered, but we will work with you until you are satisfied.
14 – Special Requests
All extra services must be requested in advance directly with our office. Technicians are not allowed to accept additional tasks on-site.
15 – Annual Rate Adjustment
Due to operational costs, prices may be adjusted annually. We will provide notice ahead of time.
16 – Cancellation of Recurring Services
Recurring services may be canceled at any time. We kindly ask for 30 days’ notice to make scheduling adjustments.
17 – Cleaning Supplies
For the first cleaning, we provide all supplies. After that, we will give you a supply list to keep available for each visit.
If you prefer that we always bring all products, a $10 fee per visit applies.
18 – Social Media Authorization (Optional)
With your permission, we may use photos or videos of cleaning areas (never personal items or people) for marketing purposes.
19 – Feedback
Your feedback is very valuable. It helps us maintain quality, improve our services, and continue providing the best cleaning experience possible.
20 – SMS Messaging Program (A2P Compliance)
Description & Use Case: LAURAS CLEAN SOLUTIONS INC offers a mobile messaging program to provide appointment reminders, service updates, quote follow-ups, and occasional promotional offers related to our cleaning services.
Consent & Opt-in: By providing your phone number and submitting a form on our website, you explicitly consent to receive text messages from us. Consent is not a condition of purchase.
Opt-out Instructions: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
Help Instructions: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or contact us directly at Laurashousecleaning11@gmail.com.
Message & Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with our services.
Carrier Disclaimer: Carriers (such as T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.
21 – Age Restriction
You must be at least 18 years of age to use this Website and our services. By using our Website and agreeing to these Terms and Conditions, you warrant and represent that you are at least 18 years of age.
Thank You!
Thank you for choosing LAURAS CLEAN SOLUTIONS INC. It is an honor to care for your home, and we look forward to exceeding your expectations every visit.
Contact Information
LAURAS CLEAN SOLUTIONS INC
Address: 7409 Timber Commons Ln APT Q Charlotte, NC 28212
Email: contact@laurascleansolution.com
Phone: 980-349-1002
Website: https://lauracleansolution.site/home-656054