PRIVACY POLICY – LAURAS CLEAN SOLUTIONS INC
Last updated: February 2025
At LAURAS CLEAN SOLUTIONS INC (“Company”, “we”, “our”, “us”), accessible at https://laurascleansolution.com (the “Website”), your privacy is one of our top priorities.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal data.
By using our Website or providing your information, you consent to this Privacy Policy and agree to its terms.
1. Information We Collect
We collect personal information in the following ways:
1.1. Information You Provide Directly
This includes information you share when you:
- Request a quote
- Fill out a form
- Book a cleaning service
- Contact us directly
We may collect:
- Name
- Address (including service address)
- Email address
- Phone number
- Service preferences
- Details about your property relevant to the requested services
- Notes or special requests
- Attachments or photos you choose to provide (if applicable)
1.2. Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Referring URLs
- Cookies and similar tracking technologies
This information helps us operate the Website, improve performance, and deliver a better user experience.
2. How We Use Your Information
We use the information collected to:
- Provide and manage our cleaning services
- Respond to requests, questions, and messages
- Schedule appointments and send confirmations
- Send reminders and service-related updates
- Communicate with you for customer support
- Improve our Website and service experience
- Process payments (where applicable)
- Prevent fraud and enhance security
- Comply with legal obligations
3. SMS and Email Communications (TCPA Compliance)
If you provide your phone number and/or email address and opt in where required, you may receive communications such as:
- Appointment confirmations
- Service reminders
- Important service updates
- Quote follow-ups
- Promotional messages (if and when offered)
Message and data rates may apply.
Message frequency may vary.
You can opt out of SMS at any time by replying STOP. For help, reply HELP.
Consent is not a condition of purchase.
4. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies (including those commonly used by WordPress websites) to:
- Improve Website functionality
- Remember user preferences
- Support basic site operations and security
- Measure and understand Website performance
You may disable cookies through your browser settings. However, some parts of the Website may not function properly without them.
5. How We Share Your Information
Your Information We do not sell personal information. We may share information with trusted third parties that help us operate our business, such as payment processors and technical service providers.
MOBILE INFORMATION SHARING DISCLOSURE: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We take your privacy seriously and implement reasonable administrative, technical, and physical safeguards to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Modification
However, no transmission over the internet is 100% secure. We follow industry best practices to reduce risk and protect your data.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain business records
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your information, subject to legal and recordkeeping requirements.
8. Third-Party Links
Our Website may include links to third-party websites.
We are not responsible for their content or privacy practices. We encourage you to review their Privacy Policies independently.
9. U.S. State Privacy Rights
Privacy laws may provide certain rights depending on your state of residence (including the right to request access to or deletion of certain personal information, subject to exceptions).
To submit a privacy request, contact:
Email: Laurashousecleaning11@gmail.com
We will respond within a reasonable timeframe and consistent with applicable law.
10. GDPR Data Protection Rights (European Users)
If you reside in the European Economic Area (EEA), you may have rights such as:
- Access – Request copies of your personal data
- Rectification – Request correction of inaccurate data
- Erasure – Request deletion of personal data
- Restriction – Request limitation of processing
- Objection – Object to data processing
- Portability – Request transfer of your data
Requests may be made to:
Email: Laurashousecleaning11@gmail.com
We will respond within a reasonable timeframe and consistent with applicable law.
11. Children’s Privacy (COPPA Compliance)
Our Website and services are not intended for individuals under 13.
We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will delete it promptly.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last updated” date. Continued use of our Website indicates acceptance of the updated policy.
13. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, contact us:
LAURAS CLEAN SOLUTIONS INC
Address: 7409 Timber Commons Ln APT Q Charlotte, NC 28212
Email: contact@laurascleansolution.com
Phone: 980-349-1002
Website: https://lauracleansolution.site/home-656054